Billing & Insurance

Billing Questions? We’re Here To Help

We know how complicated hospitals bills can be and we’re here to help you navigate through the entire process. If you have questions about your statement or a notice from your carrier, we encourage you to contact our Customer Service Department at 203.576.5384. You can also check our FAQ here.

Office hours are 10:00 AM to 5:00 PM, Monday through Friday. Our representatives look forward to assisting you in any way we can.

With MyChart PLUS you can communicate with your doctor, manage your appointments, access your test results, request prescription refills.

With you can pay your hospital bill online.

When You Call

Your privacy is important! For your protection when you contact our Customer Service Department at 203.576.5384 you will asked to identify yourself by providing personal identifiable information. In addition, if someone is calling on your behalf, you will need to give us permission to discuss your bill with him/her.

If You Receive a Statement

We have made every effort to make our statements patient-friendly. However, you still may have questions. Please remember it always helps to have your Encounter Number available when you call. The Encounter Number is located under the Account Summary Section halfway down the left-hand side of your statement.

Hospital Pricing

Click here for the pricing of our hospital services >>

We participate in most insurance & managed care plans in Connecticut to make using our facilities and services as convenient as possible.

Participation may vary by product and is subject to change. Access to Hartford Healthcare Corporation may require an authorization or referral by your primary care physician or your managed care plan.

Accepted Insurance Plans

Hartford HealthCare participates in most major health plans in Connecticut.  In addition, please review your health plan provider directory and/or consult with your health plan to confirm coverage.

Government Plans:
(including but not limited to)

  • Medicare
  • State of Connecticut
  • Out-of-State Medicaid

Medical Commercial Plans:

  • Aetna
  • Blue Cross*
    (except Anthem BlueCare Prime)
  • Cigna
  • ConnectiCare
  • Connecticut Health Plan
  • Franklin Health Plan
  • Healthcare Compare / Affordable Health / First Health
  • Health Care Value Management
  • Health CT
  • Health Direct
  • Health Management Center
  • Health New England
  • Health Net
  • Health Strategies
  • Managed Health Network
  • Multiplan Managed Care
  • Northeast Health Direct
  • Occupational Health Services
  • Olsten Health Care
  • One Health Plan of Southern New England
  • Oxford Health Plan
  • Private Health Care Systems
  • United Healthcare
  • United Payors & United Providers 

Behavioral Health Plans:

  • Anthem Behavioral Health
  • Behavioral Health Connecticut, LLC
  • HMA Behavioral Health, Inc.
  • United Behavioral Health
  • Value Options / GA Behavioral Health
  • Psych Advantage, Inc.
  • Comprehensive Behavioral Health (Comp Care)
  • Magellan Behavioral Health (Merit Behavioral Health)
  • Cigna Behavioral Health

Medicare Advantage Plan:

Managed Medicaid Plans:

  • Blue Care Family Plan
  • Community Health Network
  • Health Net

Worker's Compensation Plans:

  • Corvel
  • MasterCare of Connecticut
  • Medfocus Radiology
  • One Call Medical – Radiology

* Please note: Hartford HealthCare does not participate in Anthem BlueCare Prime.

If your managed care plan is not listed or if you have questions about Hartford Hospital participation, please contact the Hartford HealthCare Patient Financial Services Customer Service.

For other questions regarding eligibility and coverage of services, please contact your health plan representative.

Keep informed on the health insurance market and its changes.

The Affordable Care Act (ACA) created guidelines for a new kind of marketplace for health insurance. 

  • Think of an exchange as an online marketplace. It’s a website where shoppers can research all their options and then buy health insurance.
  • The Affordable Care Act is expected to help increase access to health care. Health insurance exchanges will be an important part of that.
  • Depending on the type of insurance coverage you wish to purchase and your total household income, you may be eligible for reduced rates on the premiums you pay.

Billing & Insurance